FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How do I place an order?
You can order directly through our website by selecting your items, adding them to your cart, and proceeding through checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other major payment options. All transactions are securely processed.
When will my order ship?
Most orders ship within 1-2 business days. Delivery times vary by location and shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Customs fees may apply depending on your location.
PRODUCTS & SIZING
How do I choose the right size?
Refer to our detailed sizing charts available on each product page. We recommend measuring your feet for the most accurate fit.
Are your products true to size?
Our products generally run true to size, but some styles may vary. Check individual product reviews for fit advice.
What materials are used in your products?
We use high-quality materials including breathable mesh, durable rubber outsoles, and responsive cushioning technologies.
RETURNS & EXCHANGES
What’s your return policy?
You may return unworn items in original packaging within 30 days of delivery for a full refund or exchange.
How do I process a return?
Initiate your return through your account page and follow the instructions. A prepaid return label will be provided.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. Your bank may take additional time to post the credit.
PRODUCT CARE
How should I clean my footwear?
Use a soft brush with mild soap and water. Air dry away from direct heat. Never machine wash or dry.
How long should my footwear last?
With proper care, our products typically last 300-500 miles of running/walking depending on usage conditions.
TECHNOLOGY & PERFORMANCE
What makes your products unique?
Our designs incorporate specialized technologies for comfort, support, and performance across various activities.
Are your products suitable for [specific activity]?
We offer products designed for running, training, and everyday wear. Check individual product descriptions for recommended uses.
ACCOUNT & WEBSITE
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to create a new password.
Where can I view my order history?
Log into your account to see all current and past orders with detailed status information.
PROMOTIONS & DISCOUNTS
How do I use a promo code?
Enter your code during checkout in the designated field. Discounts will be applied before payment.
Do you offer military/student discounts?
We occasionally offer special discounts. Check our promotions page for current offers.
PRODUCT AVAILABILITY
When will out-of-stock items be available?
Popular items often restock within 2-3 weeks. You may sign up for restock notifications on product pages.
Can I pre-order upcoming products?
Pre-orders are occasionally available for new releases. Check our New Arrivals section for details.